When we ordered we were told it would be delivered in 50 mins to an hour – which was okay. An hour and a half later we rang to see where it was to be told it wouldn’t be ready for another 30 minutes, and there was nothing they could do to speed it up. They had taken our phone number when we placed the order, so why they couldn’t have rang us as a courtesy to say it would be late, I don’t know… customers clearly aren’t a priority.

So half an hour after that (2 hours after we ordered we rang back to hear the same story – it will be 30 minutes. WHAT?? AGAIN?? So lying is part of the service, lovely. Pleased we ordered from here….

Eventually, nearly 2.5 hours after we ordered) the order turned up. Unfortunately, we were leaving to go out, so wouldn’t have time to eat it. I told the delivery guy this, and said that the food really wasn’t any use to us now. I offered to pay 50% of the bill, but he declined and drove off with the food. 50% would have covered all the basic costs plus his fuel, and would mean we’d have something to reheat when we got back 6hours later. Lord knows what he intended to do with our late order – hopefully not reheat it and try to deliver it to someone else.

Frustrating, unhelpful and poor customer service. Will not be using here again. The food might be okay, but I’ll not be reviewing it!!!